Instant solutions for your IT issues.
We quickly resolve your employees' IT issues with 24/7 helpdesk service. Remote and on-site technical support, ticket management and user training for uninterrupted operation.
%98 user satisfaction
7/24
Support Line
<15dk
First Response Time
%95
First Call Resolution
%98
Satisfaction Rate
Support Services
Comprehensive Technical Support
From remote support to on-site intervention, from ticket management to training โ full support.
Remote Technical Support
Instant technical support via phone, email and remote desktop connection. Most issues are resolved within minutes.
On-Site Technical Support
On-site intervention within 2 hours for issues that cannot be resolved remotely. Hardware failure, installation and maintenance.
Ticket Management System
Tracking, prioritization and reporting of all support requests. SLA-compliant process management.
Computer & Device Support
Installation, configuration and troubleshooting of desktops, laptops, tablets and mobile devices.
Printer & Peripherals
Installation and troubleshooting of printers, scanners, projectors and other peripherals.
User Account Management
Active Directory, email accounts, access permissions and password reset operations.
Support from the Best Channel for You
Phone Support
24/7 technical support line
Email Support
destek@tasarloji.com
Remote Desktop
Instant remote connection
Ticket System
Online request creation
Live Chat
Instant messaging support
On-Site Intervention
On-site within 2 hours
How We Work
Support Process
Request Creation
Create a support request via phone, email, ticket system or live chat.
Prioritization
Requests are automatically prioritized and assigned based on criticality level.
First Response
First response within 15 minutes. Instant issue detection via remote connection.
Issue Resolution
Permanent solution targeting the root cause with remote or on-site intervention.
Verification & Closure
Solution verification, user approval and ticket closure.
Reporting & Analysis
Monthly support reports, trend analysis and continuous improvement recommendations.
Support for Your Needs
Basic Support
Up to 10 UsersBasic helpdesk service for small teams. Weekday remote technical support.
- Up to 10 users
- Weekday 09:00-18:00 support
- Remote technical support
- Email & phone support
- Basic ticket management
- Monthly support report
Professional Support
Up to 50 UsersComprehensive helpdesk for growing teams. 24/7 support and on-site intervention.
- Up to 50 users
- 24/7 technical support
- Remote + on-site intervention
- All support channels
- Priority ticket management
- SLA guarantee (<15min response)
- User training
- Weekly support report
Enterprise Support
Unlimited UsersFull-scope helpdesk for large enterprises. On-site IT team and dedicated support manager.
- Unlimited user support
- 24/7 priority support
- On-site IT support team
- Dedicated support manager
- VIP user support
- SLA guarantee (<5min response)
- IT orientation program
- Monthly strategy meeting
Our Advantages in Technical Support
Fast Response Time
First response guarantee within 15 minutes. Intervention within 5 minutes for critical issues.
Multi-Channel Support
Phone, email, ticket, live chat and remote desktop โ support from the channel that suits you best.
Experienced Team
Team of technical support experts with Microsoft, CompTIA A+ and ITIL certifications.
95% First Call Resolution
We resolve 95% of issues on the first call. Fast resolution with knowledge base and automation.
Transparent Reporting
Continuous improvement with detailed support reports, SLA metrics and trend analysis.
User Training
User training and self-service knowledge base to reduce recurring issues.
Let us provide professional solutions for your IT issues.
Let us quickly resolve your team's IT issues. Get a custom helpdesk quote with a free support analysis.